Our Support Commitment

We stand by our product and customers and want to help you succeed. 

You have options!

We offer a number of ways for you to get your domains mapped as quickly as possible and to learn more about domain mapping, DNS, and server configuration in the process. 

Free Support

Because we loyally maintain and update a free version of Domain Mapping System on WordPress.org, we provide free support through our dedicated WordPress.org forum.

People using the free version of the plugin can also submit a ticket with general technical support questions, and we’ll do our best to assist. 

Priority Support

Priority support is available for customers who have purchased any of our pricing plans, and includes support for setting up your first domain mapping via live chat, Google Meet screen sharing, or email.

We truly stand by our customers and want you to succeed, so make sure you’re in contact with one of our team members to help.

Extended Support

There are some cases in which additional support is required. For example, if since purchasing the plugin you have changed your hosting environment, DNS configuration, or other major changes, in most cases we require that you sign up for Extended Support in order to receive 1-on-1 assistance. 

Extended Support is usually necessary in these cases because these changes are outside the control of the plugin’s core functionality. To help you with proper configuration, we’ve done our best to outline everything you should need in our Documentation

If you find these resources are not adequate, please reach out to us. We are open to feedback and always want to optimize the experience you have with the plugin and our support team. 

Have you tried our other resources?

Make sure you’ve already reviewed our documentation in detail. You can also join our Facebook group to ask for help from other users and experts on domain mapping.